FAQ

Inspired Hand painted & Kettle dyed yarns

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

It is up to the buyer to ensure that Paypal has their right address as the Primary address, as this is the address they give me to mail your purchase out to.

Although Paypal is a very safe way to pay, if you cannot pay this way, please let me know and we can set up an Etsy listing for you.

Returns

I would love for you to contact me with any problems you may encounter with my products so we can come to a solution. If you feel you need to return your purchase, returns will be accepted within 30 days of the shipping date. Product must be in original shape, tags on, yarn not wound into a ball at any time. Shipping costs are the responsibility of the buyer. Refund will be made (minus shipping costs), once product is recieved and seen that it is in good condition.

SHIPPING

Canada - Most orders are shipped vacuum packed to save on expensive shipping costs. One or two skeins are automatically vacuum packed, and when an order has 3 or more skeins, I will ship the cheapest way possible. If you DO NOT want your skein vacuum packed, please let me know in the notes at checkout and i will contact you for the extra shipping fees.

USA- Yarn is shipped by air mail with no tracking number. If you would like a tracking number, please let me know in the notes at checkout so I can collect the extra needed for tracking. Usually comes within 5-10 business days.

International - Please contact me with what country you are in before ordering so i can add it to the countries that i can ship to.

*Any shipping overages of $2.00 CAD or more will be refunded.